client services

Equipment support

At Root Sciences, we go the extra mile to ensure our client’s success by providing dedicated in-house specialists who are on call and ready to assist. We understand that avoiding costly downtime is crucial for your operations, and we’re here to help you navigate any challenges that may arise.

Our team of experts is knowledgeable about our cutting-edge equipment and experienced in addressing a wide range of industry-specific issues. Whether you need technical guidance, troubleshooting assistance, or expert advice, our specialists are dedicated to providing the support you need when you need it.

When we say that Root Sciences is “much more than just equipment distributors,” we truly mean it. Our commitment to client success extends far beyond the initial purchase of equipment.

Need Assistance? Contact us here or call our office at 206-452-1130.

order replacement parts

Existing Root Sciences clients can order all their replacement parts and access their SOPs and equipment-specific documentation directly through our user-friendly client portal! 

We understand that prompt access to replacement parts is crucial for the smooth operation of your equipment. That’s why we’ve simplified the process by enabling you to conveniently place your orders online, saving you time and effort. You can have your replacement parts on the way with just a few clicks.

Log in to your personalized client portal to take advantage of this feature. Once logged in, you’ll find a dedicated section to browse our extensive range of high-quality replacement parts.

Warning: Beware of Counterfeit Replacement Parts.

Some counterfeit and third-party parts may not be designed properly and could result in safety or machine compatibility issues. To ensure you receive a genuine Root Sciences part replacement, we highly recommend placing orders directly through your Root Sciences membership portal. Root Sciences certified repairs are performed by trained professionals using authorized parts.

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